Shipping & Returns

Shipping And Handling

Delivery is free for all orders and will typically take between 24 and 48 hours for a process of delivery.

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Delivery Schedule

Your goods will be dispatched after 1 day providing the order is placed before 2pm. All orders placed after 2 pm will be dispatched the 2 days and should arrive within 24 hours. Any orders placed before 2pm on a Friday will be dispatched for a Monday delivery. If you have an urgent order that requires a Saturday delivery we can arrange this for an extra charge of on the shipping company you require. All deliveries are made via Registered Airmail Post, UPS or DHL. Orders to Europe and America take between 7 and 12 working days depending upon location and charges are applied based on weight, size and destination.

Back Orders

If your item is not in stock, a warning message will appear in the check out and you will have the option to select a different item, proceed with the order or to cancel the entire order. We will keep you updated with expected delivery dates via email and your login area that is accessed via our secure server. You will always be emailed with the option to cancel your order if you would rather not wait.

Warranty

NGK-Spark Plugs offers one (1) year limited warranty on all installations and products that my be defective. NGK-Spark Plugs is NOT responsible for products that are damaged because of user-error or moisture damage. If the malfunction is not a result of a manufacture defect, shop charges may apply.

To receive the warranty, a proof of purchase and/or invoice must be presented before any warranty service will be provided. If a proof of purchase and/or invoice is not available, NGK-Spark Plugs may have records on file. We cannot guarantee that all invoices are on file.

Returns Policy

If for any reason you are dissatisfied with your purchase, you may return it for either a refund or exchange within 30 days of receipt. Refunds will be made back onto the Paypal the order was placed with. Return costs are at your expense unless on the rare occasion the item is faulty. In the rare event your purchase is incorrect, damaged or faulty we will arrange collection from you free of charge. Please contact our sales team on 852 + 39968190 or send an email to make the arrangements.

Returns Address NGK-Spark Plugs

Address : 2/F No.109 Ha Tsuen Shi Tin Ha Road Yuen Long , New Territories Hong Hong. Please include your full name, address, contact telephone number along with your order number and details of exchange or refund. Once we receive it back to the warehouse we will take care of the rest and send over conformation via the email.

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Links to track your items online.

UK RoyalMail Tracking

United States Mail Tracking

Canada Post Tracking


SpeedPost EMS Mail Tracking

Hong Kong Post Tracking

DHL Tracking

PAYPAL

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